Refund policy

COVID-19 UPDATE

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Important things to note:

^*All sales on Clearance items are final, and returns will not be accepted on any Clearance items

^*If using our return label to return your order, a $5.00 returns fee will be deducted from the return value

*Original shipping fees are non-refundable

If you wish to pay for your own shipping and choose not to use our return label we ask that you email us with your shipping tracking number, order number, and a list of the item/s you are returning. Please include a note inside your return with your order number, or a printed copy of your order confirmation email.

*INTERNATIONAL SHIPPING :

Please note that for all orders OUTSIDE of the United States, you will be responsible for any return shipping charges and customs requirements.

You can always contact us for any return question at

sales@serefinaco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

To start a return, you can contact us at sales@serefinaco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Lost or stolen packages

Serefina Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Serefina Co. will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.